Showing posts with label excellent. Show all posts
Showing posts with label excellent. Show all posts

Friday, 15 April 2016

The Grass is Greener ...

Spiral Tarot




You know how it is, you spend hours and hours trawling the interwebz on a quest to find the perfect eyelash yarn - yes, didn't you know there can be eyelash yarn that is not only wanted but needed ?!






 I know, it's not everyone who can link Meatloaf and knitting - you're welcome.

Anyway. I found some that looked just right for what I needed - something grass-like in color and texture, King Cole Moments in 'Lime':




What arrived illustrates perfectly the perils of shopping online:


ouch ! my eyes ! my eyes !

All in a tizz, I instantly emailed the eBay seller, habby-knitters, begging to return and exchange it, explaining that I had been anticipating something more in the way of Irish or even Surrey fields than those of Chernobyl. 

In response, I received an email telling me to keep the 'Lime' and they would send me something more truly grass-like. In fact, they sent me four more balls without any charge:






















I could make some witty comments about the dumping of nuclear waste, but actually I just wanted to give habby-knitters a shout out for excellent customer service, exceeding by far the minimum solution I'd been hoping for. It's always a (rare) pleasure to be able to really be surprised, touched and pleased by top notch service, and to want to tell others about it.



Wednesday, 6 May 2015

SAL Wednesday 18/15 : A Close Shave

Fantastic Menagerie Tarot














Well I've been racketing along with Ruffles & Stripes while watching episodes of Miss.Fisher's Murder Mysteries starring the delectable Nathan Page  ... OK, not so much racketing as toddling then, until this:




See that little strand in the bottom right-hand corner ?

Yes, I'm up to my old tricks - running out again (remember this ?). 

A quick call - on the dot of closing time - to Franklins' Ipswich branch, who didn't have the 1503 Mink shade of King Cole Baby Comfort DK, resulted in a call to me from their Colchester branch to check the exact colorway required, which was then delivered to the Ipswich branch this morning so that I could collect it at lunchtime. This kind of excellent customer service is why B&M stores have to charge more than internet prices, and why we are happy to pay.

Anyway, because I now have more yarn, I must go use it as next week I will be too bust blogging in the 6th Annual Knit & Crochet Blog Week. You, however, can go browse through other people's WIPs via Life & Yarn ...